FAQ

— frequently asked questions —


 

WHAT ARE KING X PORTLAND SOCKS MADE OF?

King x Portland's premium, custom-knitted socks are made with approximately 75% Cotton, 23% Nylon and 2% Spandex. We've chosen the perfect blend for comfort and longevity.

MONTHLY SOCK CLUB? HOW DOES THIS ALL WORK?

1. Choose whether the subscription is a gift or for yourself.
2. Select a term.
3. Check out and create an account.
4. Every month you’ll receive one pair of custom designed KxP socks right to your door. Easy.
5. You can login to your account any time and update your subscription.

Where do you ship to?

Currently we only ship to addresses in Canada. Shipping to the USA and beyond is in the works. Stay posted.

HOW DOES SIZING WORK?

In short, our socks fit 90% of all feet sizes. Technically they are considered a size L (8-12) but the cotton/poly blend has elastic qualities that allow them to fit with versatility.

How does shipping work?

Socks are shipped mid-month, and shipping is always free.

Subscriptions are sent via Canada Post Regular Mail (5-10 business days* depending on location) and Gift Boxes are sent Expedited with Canada Post including a tracking number. 

HoW Do I order in time for Christmas?

We're here to make gifting effortless!  Here's your options:

1. We recommend purchasing a Gift Box in addition to a Subscription. The Gift Box will arrive with expedited tracked shipping typically within 5-8* days (*depending on where in Canada you live. We ship from Toronto). You can then give your Gift Box to your giftee and leave a message informing them of their sock subscription!

2. Purchase a Subscription or Gift Box through GIFTAGRAM. Your giftee can choose when and where to send the subscription/gift box. Easy.

3. To guarantee arrival during the busy shipping season, submit your orders for any Subscriptions before Dec. 8th if you want the first shipment to arrive at your giftee's door.  We ship all new orders typically within 3 days of receiving, but they are sent via regular letter mail, sans tracking (which may take 5-10 business days). OR order the Gift Box until Dec 17th for near Christmas arrival. 

4. Want to order early? If it's before Dec 8th, ship the first order to yourself so you can gift the first pair in person. Then log in to your account and change the shipping address mid December/after you have received your first pair. 

5. Got questions? Send us an email, we'd be happy to help!

DO I GET TO CHOOSE MY SOCK DESIGN EACH MONTH?

That would take all the fun out of it, no? We design new socks each month and ship them to you hot off the press. Although you don't  choose your design, rest assured that our team is working hard to curate and send socks that are classy, on-trend and ultimately something you feel good wearing. 

Satisfaction Guarantee

We’re confident you’ll love our socks, but if you don’t just let us know and we’ll make it right. Email us at hello@kingxportland.com and we'd be happy to help!

 

Have a question? Get in touch!

hello@kingxportland.com